Privacy Notice
Introduction
International Institute of Canine Behaviour and Training, IICBT, is committed to handling personal data lawfully, fairly, and transparently.
This Privacy Notice explains what personal data we collect, how we use it, who we may share it with, how long we keep it, and the rights you have in relation to your information.
It applies to visitors to our website, prospective learners, enrolled students, applicants, tutors, assessors, centre representatives, partners, suppliers, and other individuals who interact with us.
1. Who we are
For the purposes of data protection law, the data controller is [insert legal entity name] trading as International Institute of Canine Behaviour and Training, IICBT.
If you have any questions about this Privacy Notice or how we use your personal data, you can contact us at:
Email: dpo@iicbt.org
2. The personal data we collect
The personal data we collect depends on how you interact with us. It may include:
Identity and contact information
Your name, email address, telephone number, postal address, and other contact details.
Enquiry and application information
Information you provide when you contact us, request information, apply for a course, apply for accreditation, or submit any other form or enquiry.
Learner and course information
Details relating to enrolment, payment status, course access, attendance, progress, assessment, certification, learner support, and related correspondence.
Professional information
Your qualifications, employment history, prior learning, experience, references, or other information relevant to applications, accreditation, recognition, tutoring, or assessment.
Technical information
Your IP address, browser type, device information, pages viewed, dates and times of visits, and other website usage information collected through cookies or similar technologies where applicable.
Communication records
Emails, messages, notes of calls, meeting notes, and other records of communications with you.
Payment and transaction information
Invoice details, payment status, order history, and related financial administration records. Payment card details are normally processed by our payment providers and are not stored by us in full unless expressly stated.
3. How we collect your personal data
We may collect personal data:
- directly from you when you contact us, complete a form, make an enquiry, enrol, apply, make a payment, or otherwise interact with us
- through your use of our website
- through cookies and similar technologies where applicable
- from service providers who support our website, systems, learning platform, communications, payments, or administration
- from referees, recognition bodies, partner organisations, or public sources where relevant to an application, verification, or professional relationship
4. How we use your personal data
We use personal data only where we have a lawful basis to do so. Depending on the circumstances, we may use your personal data for the following purposes:
To respond to enquiries
We use your information to answer questions, provide information about our services, and deal with requests you make before entering into any agreement with us.
To process applications and enrolments
We use your information to administer applications, enrolments, invoices, payment plans, learner records, and related administration.
To deliver courses and services
We use your information to provide course access, learner support, workshops, assessment, certification, quality assurance, and associated services.
To manage accreditation and recognition activity
We use your information where necessary to review applications, administer recognition or accreditation processes, maintain records, and communicate with relevant parties.
To send service communications
We may contact you about important matters such as enrolment, course delivery, learner support, assessment, certification, account matters, policy updates, or operational changes.
To improve our website and services
We may analyse website use, user journeys, and service performance to improve our content, systems, and user experience.
To send marketing communications
Where permitted by law, and where required with your consent, we may send you updates about courses, services, events, or opportunities that may be relevant to you. You can unsubscribe from marketing communications at any time.
To comply with legal and regulatory obligations
We may use your information where necessary for accounting, tax, fraud prevention, complaints handling, legal claims, regulatory requirements, or other legal obligations.
5. Lawful bases
Depending on the activity, we may rely on one or more of the following lawful bases:
- consent
- performance of a contract
- taking steps at your request before entering into a contract
- compliance with a legal obligation
- legitimate interests
Where we rely on legitimate interests, we do so only where we have considered that your rights and interests do not override those interests.
Where we rely on consent, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
6. Special category data
We do not intentionally collect special category personal data unless it is genuinely necessary and lawful to do so.
If, in limited circumstances, we need to process information such as health data for reasonable adjustments, welfare considerations, or similar purposes, we will ensure that an appropriate lawful basis and additional condition for processing apply.
7. Who we may share your personal data with
We may share personal data where necessary with:
- website hosting providers
- IT and software providers
- learning platform providers
- payment processors
- email and communication providers
- tutors, assessors, internal quality assurers, and administrative staff
- recognition bodies, awarding or partner organisations where relevant
- professional advisers such as accountants, insurers, and legal advisers
- public authorities, regulators, law enforcement, or courts where required by law
We require service providers acting on our behalf to process personal data only on appropriate instructions and to keep it secure.
8. International transfers
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we will take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable data protection law.
9. How long we keep your personal data
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, tax, accounting, quality assurance, and record-keeping requirements.
Retention periods may vary depending on the type of data and the reason we hold it.
When personal data is no longer required, we will securely delete it or anonymise it where appropriate.
10. Your rights
Subject to the conditions and limits set by data protection law, you may have the right to:
- request access to your personal data
- request correction of inaccurate or incomplete personal data
- request erasure of your personal data in certain circumstances
- request restriction of processing in certain circumstances
- object to processing in certain circumstances
- request transfer of certain personal data in a structured, commonly used, and machine-readable format
- withdraw consent where processing is based on consent
If you wish to exercise any of these rights, please contact us using the details in this Privacy Notice.
We may need to verify your identity before responding to your request.
11. Marketing communications
If you have asked to hear from us, or if we are otherwise permitted to contact you, we may send you information about courses, services, updates, or opportunities that may be relevant to you.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
12. Cookies and similar technologies
Our website may use cookies and similar technologies to operate the site, improve performance, understand usage, and support relevant communications or marketing activities.
Where non-essential cookies are used, we will seek consent where required by law.
Further information can be found in our Cookie Notice or cookie settings tool, where available.
13. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no system can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.
14. Third party links
Our website may contain links to third party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. You should review their privacy notices separately.
15. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, systems, legal obligations, or data practices.
The latest version will always be published on this page.
16. Complaints
If you have any concerns about how we handle your personal data, please contact us first and we will try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, ICO, if you believe your data protection rights have been infringed.
17. Contact us
If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us:
Email: dpo@iicbt.org